Aaron - animated GIFs should work within an article as long as a) you don't add any annotations and b) don't resize the image. Are you using the new 2016 web browser application and desktop editor (version 4) yet or are you still using the legacy web browser application and ScreenSteps 3? IIRC ScreenSteps 3 and a library we use to process images had some issues with gifs from certain applications. The new web browser editor and desktop editor process the files differently and any animated gif should work.
I would love to be able to use animated gif files in my articles. Right now it appears like when I upload a gif, it can only save it as a jpeg or png. I don't need to annotate the gif, which I realize is probably why this is not supported already. I'm sure that could potentially confuse customers. But we're using more and more gifs to show really simple animations rather than take 3 screenshots to show something really simple.
I currently have to upload the gif to a different ftp site and then put it in using html. Even if Screensteps gave me the ability to upload that gif file into my Screensteps account and then put that link in via HTML it would save me a step.
Please sign in to leave a comment.
Excellent, thank you! I am using the all the new 2016 betas. It didn't appear they would work for 3 reasons. 1. They don't animate in the editor. 2. The settings pane to the right shows it's going to export as a png. 3. The desktop app froze when I drag and dropped the file onto the article. That said, I'll try again and be happy that it works.
Aside from the app freezing the other items are known issues. Before posting I added one using the "+" button and selected "Image File". I'll have to test drag and drop. We haven't had a chance to do any UI work related to GIFs. We don't animate in the editor as I found it really annoying when working on content :-) At some point perhaps we can add a play button.
I tried drag and drop again and it didn't freeze this time. That makes sense about it being annoying. Yeah, a play button would eventually be cool. As a side note, my gifs are kind of large (4Mb) and when I add them to the beta editor, it starts to get really laggy. My article seems to be of medium length. Also, it's having issues uploading the gifs (Gateway Timeout) I assume because they're a little bigger. I'm sure if I tried something smaller it would probably work fine, just thought you should know. Thanks!
Can you send the file to email@example.com so we can take a look at it?
You got it! Just sent.