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Bring back article sub-steps

ScreenSteps v3 had a feature called sub-steps that automatically formatted the section header to appear to be a sub-step of a previous section. While being able to indent and outdent content is nice (in v4), it doesn't provide the same formatting options as sub-steps. Please bring back the original sub-step feature, in addition to indenting/outdenting!

Another downside of getting rid of sub-steps is that when I update existing articles (created in v3) that have the old sub-step formatting, I can't add new sub-steps, so the formatting is not consistent. 

Lila Meyer

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@Lila - adding headings in version 4 provides the same functionality as sub-steps in version 3, but up to four levels deep (ScreenSteps 3 only allowed two levels).

Formatting should just be a matter of modifying some CSS. Can you capture some screenshots showing what you are seeing before updating an article to version 4 verses after?

Trevor DeVore 0 votes
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Headings in v4 do not have the same formatting as sub-steps in v3, at least not in my Zendesk org with our CSS. In the attached screenshot of a v3 article, "Transaction Attributes" is a section header and "Booking Types" is a sub-step. Today in v4, when I add a Header, it looks like "Transaction Attributes," not like "Booking Types," in terms of formatting. 




sub-step_example.png
Lila Meyer 0 votes
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I don't believe we ever supplied CSS for styling sub steps in Zendesk so it is probably some custom CSS that was applied by someone at your company. If you can send us a link to an article in your account that has sub steps (version 3) and one that uses headings (version 4) then we can look at the CSS and let you know what you need to change.

Trevor DeVore 0 votes