Bring back article sub-steps

Comments

4 comments

  • Avatar
    Trevor DeVore

    @Lila - adding headings in version 4 provides the same functionality as sub-steps in version 3, but up to four levels deep (ScreenSteps 3 only allowed two levels).

    Formatting should just be a matter of modifying some CSS. Can you capture some screenshots showing what you are seeing before updating an article to version 4 verses after?

  • Avatar
    Lila Meyer

    Headings in v4 do not have the same formatting as sub-steps in v3, at least not in my Zendesk org with our CSS. In the attached screenshot of a v3 article, "Transaction Attributes" is a section header and "Booking Types" is a sub-step. Today in v4, when I add a Header, it looks like "Transaction Attributes," not like "Booking Types," in terms of formatting. 




    sub-step_example.png
  • Avatar
    Trevor DeVore

    I don't believe we ever supplied CSS for styling sub steps in Zendesk so it is probably some custom CSS that was applied by someone at your company. If you can send us a link to an article in your account that has sub steps (version 3) and one that uses headings (version 4) then we can look at the CSS and let you know what you need to change.

  • Avatar
    Lila Meyer

    This article has section headings and sub-steps since it was created originally in v3: https://support.gainsight.com/hc/en-us/articles/202966336-Configure-Cockpit-CTA-Types-Reasons-Priority-etc-

     

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